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Public Records Request
Public Records Request

Freedom of Information - Public Records Request


What is a Public Record?


Every record that is made or received by a government entity or employee is presumed to be a public record unless a specific statutory exemption permits or requires it to be withheld in whole or in part.  Exemptions may be found at Chapter 4, Section 7(26) of the Massachusetts General Laws.  For more information, follow this link:


What is a Public Records Request?


A public records request is a request to either inspect, and / or copy public records.  There is no requirement that the request be made in person or in writing, or be in any particular form.  The person making the request is not required to identify himself/herself, or to provide information about the reason for the request or how the records will be used.  The request must be clear enough to enable the Town to conduct a meaningful search. The Town may ask questions about the request in order to respond to the request fully and in a timely manner.  The State acknowledges that access to information is a fundamental and necessary right of every citizen.


Where can I request a Public Record?


To obtain a copy and / or inspect public records maintained by the Town, you may submit your request in anyone of the following ways:


1.      Town of Wilbraham website by completing an online request form - click here to be redirected to our online site;


2.      Electronic mail by submitting an email request (see below for Departments and appropriate contacts);


3.      Typed or handwritten request by mail to the appropriate department;


4.      Facsimile by submitting the request to the appropriate department;


5.      In person by submitting a written or oral request to the appropriate department.


NOTE:  If department is not known, you can submit your request to the Town Clerk, who will forward the request to the appropriate department.


Public record requests shall include a reasonable description of the requested record to the records access officer (RAO) so that he / she can identify and locate it promptly.  Under the law and to the extent feasible, the RAO shall provide public records to a requester in an electronic format unless the record is not available in an electronic format or the requester does not have the ability to receive or access the records electronically.


You are asked to provide the following information to ensure that we process your request as efficiently as possible:


Your name, address, email address and telephone number;

A reasonable description of the record(s) sought, containing specific dates and supporting information which will allow the Town to identify and locate the record(s);

Your preference to inspect/review record(s) or to copy the record(s); and

If you do not want your records electronically transmitted to you, the method you would like the records delivered.


What happens to my request?


The Records Access Officer must furnish a copy or permit inspection of public records within ten business days as long as:


The request reasonably describes the public record sought;

The public record is within the possession, custody or control of the municipality that the records access officer serves;

The public record is not exempted by statue; and

If applicable, the records access officer receives payment of a reasonable fee.


If the Records Access Officer is unable to provide a full response to your request within the ten business days he or she must respond to your request and include the following information:


Confirmation of your request;

Identify the correct RAO if the request was submitted to the wrong RAO;

Outline what will be withheld, if known;

Provide an explanation for the inability to provide the records within the timeframe;

When a response is expected.


*Responses will be delivered by email if an email has been provided otherwise; the response will be delivered by first-class mail.


Record Access Officers


Mailing Address:


Town of Wilbraham


240 Springfield Street

Wilbraham, MA 01095


Town of Wilbraham -  Chief Records Access Officer:

        Carole J. Tardif - Town Clerk

        413-596-2800, ext. 200

        Fax # - 413-596-2830



Departmental Records Access Officers:

        Accounting – Nancy Johnson

        413-596-2800, ext. 210

        Fax # - 413-596-9256



        Assessors – Manny Silva

        413-596-2800, ext. 209

        Fax # - 413-596-2820



        Building Inspector – Lance Trevallion

        413-596-2800, ext. 204

        Fax # - 413-596-9256



        Conservation – Melissa Graves

        413-596-2800, ext. 204

        Fax # - 413-596-9256



        Fire - Chief  David Bourcier


        Fax # - 413-596-2632



        Police – Chief Robert Zollo


        Fax # - 413-596-3189



        Planning – John Pearsall

        413-596-2800, ext. 203

        Fax # - 413-596-9256



        Public Works – Edmund Miga

        413-596-2800, ext. 208

        Fax # - 413-596-9256



        Town Admin / Selectmen – Nick Breault

        413-596-2800, ext. 222

        Fax # - 413-596-9256



        Treasurer / Collector – Thomas Sullivan

        413-596-2800, ext. 207

        Fax # - 413-596-2830



          IT Department – Nate DeLong


        Library – Karen Demers


        Fax# - 413-596-5090



        Recreation – Director Bryan Litz


        Fax# - 413-596-2836



        Council on Aging – Director Paula Dubord


        Fax# - 413-596-8546



        Veteran Services – Jered Sasen


        Fax# - 413-596-8546




Helpful Links:

  • Updated Public Records Law:  Click Here     
  • A Guide to Massachusetts Public Records Law:  Click Here    
  • Making a Request for Public Records:  Click Here      
  • Appeal a Denial of Access to Public Records:   Click Here    
  • Electronic Records management Guidelines:  Click Here
  • Public Record Appeal Status:  Click Here    
  • Public Records Access, 950 CMR 32: Click Here   
  • Access to Public Records maintained by the Secretary of the Commonwealth: Click Here